LOOP is the AI customer feedback intelligence platform for product teams that ship what customers actually want. Themes, sentiment, and answers — instantly.
Trusted by product teams at
Negative feedback for iOS crashes is up 240% this week.
Six primitives that turn thousands of unstructured signals into a single, decision-ready surface.
Automatically cluster feedback into evolving themes with confidence scores.
A ChatGPT-like assistant that answers questions about your customers, with sources.
Track sentiment across channels, cohorts and features — in real time.
Reviews, in-app, email, Slack, X and surveys — one unified inbox.
SOC2, SSO, granular roles, audit logs, EU data residency.
One-click executive-grade reports your team will actually read.
A conversational surface trained on your entire feedback graph. Cited answers, confidence scores, and follow-ups.
Onboarding is minutes, not months. LOOP fits into whatever stack you already have.
Import from reviews, in-app, email, Slack, X and surveys in minutes.
Themes, sentiment, entities and priority — enriched automatically.
Dashboards, reports and Ask LOOP make it obvious what to ship next.
"LOOP is the first feedback tool my product team actually opens every morning. It replaced 4 tools."
"The AI themes surface is uncanny. We found a churn driver in week one that had been hiding in reviews for months."
"Ask LOOP is what execs demo to the board. Beautiful, fast, and shockingly accurate."
Start free. Upgrade when the AI is doing the work of your first analyst.
All data is encrypted at rest and in transit. We're SOC2 Type II ready with optional EU residency.
Reviews (App Store, Play Store, G2, Capterra), in-app widgets, email, Slack, X, surveys, and custom webhooks.
Yes — the Starter plan is free forever, and every paid plan includes a 14-day trial.
Our themes and sentiment models are fine-tuned per workspace and typically reach 94%+ agreement with human raters.
Join hundreds of product teams using LOOP to turn feedback into their edge.